State Farm® Insurance Agent Robert Kenimer

"Kevin, first I apologize for my delay in responding to your review. At the time of your review, I was out of town for 12 days. Upon returning Covid hit me like a brick to the head and put me down for another week: old people take it harder. After reviewing your record, it appears we simply failed to meet your expectations. Our goal after 40+ years of serving the community is to meet each client’s personal needs and expectations. Yours is the first one-star review received out of over 225 five-star reviews. So, it is obvious we did not meet your expectations. I simply apologize. Your car insurance was cancelled effective the date requested. A pro-rated discount was applied to your account effective the requested date. As a team we have worked to make sure going forward your needs, assuming you ever give us another opportunity, and those of all our other clients’ needs and expectations are meet at the five-star level. Please tell Kamryn we appreciate her statement via email dated 9/18/2024 Thanking one of our team for all their help and wishing them well. Thank you for your openness and I wish you well with your new company. "

"Melody, Melody, Melody! You have honored us with your Trust & Loyalty. Thank you for the kind words. I will make sure the team reads your review."

"Rory, life is a two way path. Your part of the path is always warm, friendly and kind. You provided us an opportunity to meet you on the path with your Trust & Loyalty and we are honored. "

"Zack, we are honored with the kindness you shared by allowing us to help you. Please contact us anytime a wheel wobbles or falls off the cart: we are ready to correct the situation. "

"Seth the team told me about the pleasure they experienced working with you. Thank you for the kind words. We look forward to continuing to earn your Trust & Loyalty"

"J Thank you for the great words. I am truly honored with your business and the fact Alicia chose to work with me."

"Curtis, there is a saying an old friend told me 40 plus years ago; It is easy to be nice to nice people. You, Curtis, made it easy!"

"Ashley, your honest comments always help us to become better. Your situation has been reviewed with the proper department. The goal is to build on areas that need correction. Your experience is important and needed addressing. Please call me anytime I can help you. "

"Heather thank you for your Trust & Loyalty. We always expect top knotch claims service. Thank you for sharing with everyone. Please tell your friends and family about your experience so they too can enjoy great service with affordable rates for their car and home insuance"

"Sid, i really like the "HOMETOWN" feeling portion of your review. It is out goal to be the best by working with clients to educate them while providing top of the line service. Please tell your family and friends to give us a call about saving them money while treating them with TOP quality service. "

"Bobby it was sad to hear about your mother. I hope you and your brother, Kenneth, received the card I sent y'all after your mother's passing. I remember her vividly, and she was always friendly to me and the team members. I understand it does feel harsh to contact the survivors so soon after a family member passes. The purpose is to eliminate a problem. As background, several years back a client died, and we did not know about their passing till 7 months later. At that point, the family called to file a claim. Be home had been unoccupied for over 6 months: this caused coverage lapses. Since that time, I have made it a priority to contact the family after a client dies to offset any potential problems. I truly apologize for the manner that we delivered the status: it is obvious we did not explain ourselves to help you make an informed decision. I am sending you a personal email also. Thank you Bobby for your honest feelings."

"Larry, Thank you for the 5 Star review. I have made sure April Golden has read your note. It is nice clients like you that make us truly understand how important our support for you makes a difference. Please verbally tell your family and friends about April and the great low rates for auto, home, life, health and business protection State Farm offers. "

"David, you have honored me with your loyalty! It is exciting to see your words for the public to view. Please do me a favor and tell your friends about the great service that has made you a 40+ year client. Next time you come by I will buy us lunch: let me know when you are headed this way."

"Monica thank you for recognizing Tyler and the team. We are very thankful you allow us to be your personal agent. Please share with your friends and family the GREAT service Tyler provided you. Also tell them we have low rates for their auto, home/renters and life insurance."

"Amy, Thank you for the great review. I will make sure the team see your review. Thank you for your trust and loyalty. Please share with your friends and family the great service and how we have low rates for their auto, home/renters and family life needs. "

"Ray, it said it to the point! The team truly appreciates the opportunity to help you. Please spread the word because most folks at other offices do not receive the care you did when visiting. I will make sure the team sees your comment. "

"Hey, Oinkers. A great comment about a very helpful lady that takes her responsibilities very seriously when it comes to making sure clients truly understand their insurance. I will make sure she sees your wonderful comment. Be sure to spread the word about her service to your friends and family. "

"Lashaun, Thank you for the great review. The team was very impressed by your great review. On the other hand, they truly are excellent: I see it everyday. Please share your feelings with your family and friends so we can serve them and provide low rates for their auto insurance and home insurance"

"Destinie, Thank you for expressing what is the truth about Tyler. I am honored he chooses to work with us. Please tell your friends and family about his excellent service. You can mention also we can save them money on their car and home insurance. "

"Tommie, I like your comment about family you want to be around. We are honored Tommie you want to be around us. Your trust and loyalty are truly appreciated. I will make sure Tyler reads your comments. Please tell your family, you want to be around, and friends about the great service and low rates for your auto insurance. "

"Ashley, you are absolutely correct Tyler is an amazing advocate for our clients. I will make sure he sees this. Please share with your family and friends the great service Tyler provides and tell them he can save them money on their car and home insurance also"

"Chris thank you for taking time to share your review. I will make sure April see your review. April is a blessing to our clients and office. Please share with your friends and family the great service along with how we can save them money on their car and home insurance. Thank you for your Trust and Loyalty"

"Cathy thank you for the 5 Star review. We are very thankful for the time you took to share with everyone. I will make sure the team see your comment. Please share with your family the great service and the great rates for your auto insurance."

"Thank you Joseph. We are very appreciative of your kind words. I will make sure Tyler see your comments. The team honors me by supporting you and our clients with understanding of what it is like to have to deal with insurance. Please tell your friends and family about the great service Tyler provided for your auto insurance. "

"Bonnie, you are telling "our" age! Truthfully, I am honored by your kind words, trust and loyalty over the years. You and your family have always made it easy to be your agent. It is my hope that you will also share verbally with your family and friends the good news about the GREAT service the team here provides along with the overall lowest rates on your auto insurance and other family needs. Thank you for taking time to share here. "